RESIDENT FAQ

Contact your onsite manager.

The fastest and easiest way to pay your rent is through our tenant portal. Just set up your account here and enjoy the convenience. You can also submit a handwritten check at your on-site management office. After hours there is a secure drop box you can use.

Signing up for online rental payments is easy! The only thing easier is paying online once you sign up. Just click here and follow the instructions.

Rent is due on the first of every month. There is a four-day grace period to accommodate extenuating circumstances.

You can submit a maintenance request through our tenant portal. You can also alert your on-site manager or call us at (503) 297-2542. If it is an emergency, please know that we have 24/7 support available, so you can call us at any time for immediate attention.

In the event of a maintenance emergency, if you cannot get ahold of the onsite manager or if you do not have an onsite manager, please contact the corporate office at (503) 297-2542. Support is available 24 hours per day.

Maintenance requests are prioritized by urgency. In emergencies or instances when one’s health or safety is at risk, a maintenance request will become our top priority and we will work to resolve it as swiftly as we could. In the event of an emergency or urgent maintenance request, contact us at (503) 297-2542 and someone will be available to assist you 24/7.

For non-emergency or non-urgent requests, we will remedy issues in a timely manner and, barring extenuating circumstances, complete repairs within seven (7) days of the date of the request. A few things that can expedite these requests include:

• Offering clear and thorough descriptions of maintenance issues
• Being flexible with scheduled visits
• Giving permission to our maintenance team to do work within one’s unit when no one is home
• Being accessible to answer any questions that can help maintenance technicians diagnose more unusual problems

Milestone Property Management understands the important role that animals play in many of our residents’ lives. While most of our communities share the same pet policy, there are some variances. Please contact any of our on-site or corporate staff members to find out what restrictions govern your specific community. Or, if you are searching for a community that welcomes your pet-situation, give us a call.

Qualified service animals in compliance with Fair Housing requirements are always welcome at any of our communities without a fee.

Security deposit requirements vary by community and unit. If the vacancy is listed on the vacancies page of our website, details about the security deposit should be available on the listing. If you have questions about a security deposit related to a rental home that is not listed, please contact the corporate office at (503) 257-2542 or the on-site manager associated with that property.

To see a comprehensive description of our rental criteria please click here link to Rental Criteria.

The security deposit is held in a special account exclusively for the purpose of covering outstanding charges or damages after one moves from the property. Therefore, it cannot be used for the final month’s rent. Any refundable portions of the security deposit will be returned within 30 days of move out.

At this time, there is no requirement for our residents to provide proof of renter’s insurance. However, we highly recommend that our residents purchase a renter’s insurance policy. There is a common misconception among renters that the landlord’s insurance covers their loss. Unfortunately, this is rarely true. The landlord’s insurance only covers the building in situations such as fires or flooding, or medical bills in situations such as someone slipping and falling in the laundry room. These scenarios rarely help you, the renter. Check with your insurance agent. You may be able to purchase renter’s insurance at a lower add-on rate in conjunction with your vehicle insurance.

You must submit your 30-day notice in writing. You can give your written notice to your on-site manager or email it to info@milestonepm.net. Please include the following information:

• Your name
• Your address (including unit number)
• Last day of occupancy
• Any known forwarding information (address, phone number, etc.)
• If you have roommates, clear indication of who is vacating